Return Eligibility
Returns are accepted only for eligible products and requests that meet the current return conditions and stated time limits.
WE ARE HERE TO HELP
Refund Policy
We want you to love your jewellery. If you are not completely satisfied with an eligible purchase, we’re here to help.
How to Initiate
Contact our support team with your order details and the reason for return. Photos or video may be requested when relevant.
Refund Process
Once an eligible return or refund is approved, the amount is processed according to the applicable payment or refund method.
Non-Returnable Items
Used, altered, damaged-after-delivery, personalised or other excluded items may not be eligible for return or refund.
Eligibility depends on the product, condition of the item, reason for request and the return/refund terms applicable to that order. Products must generally be returned unused, with original packaging and accessories where applicable.
If you receive an incorrect, damaged or defective product, contact Saaheli as soon as possible with your order ID and clear supporting photos or video. The request will be reviewed before a replacement or refund is approved.
Approved refunds are processed to the appropriate payment method or other supported refund destination. Banks and payment providers may require additional processing time after Saaheli initiates the refund.
Original shipping, handling or other non-product charges may not always be refundable unless required by law or the issue is attributable to an eligible fulfilment error.
Eligible orders may be cancelled within the cancellation window displayed for the product or order. Once processing or dispatch has progressed beyond the allowed stage, cancellation may no longer be available.
Your satisfaction matters
Please review this policy carefully and contact us if you need help with an eligible return or refund.
