Information We Collect
We collect information you provide while creating an account, placing an order, contacting us or using website features.
YOUR PRIVACY MATTERS
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Saaheli collects, uses, shares and protects your personal information.
How We Use Information
We use your information to process orders, provide customer support, improve our services and keep your account secure.
Information Sharing
We do not sell your personal information. We share only what is required with trusted service providers to fulfil your requests.
Data Security
We use reasonable technical and organisational safeguards to protect your data from unauthorised access, misuse or disclosure.
This may include your name, mobile number, email address when provided, saved addresses, profile information, order details, referral information, reviews and customer-submitted content such as videos.
Payment credentials such as card PINs and OTPs should never be shared with Saaheli. Payment processing is handled through the configured payment flow.
We may use your information to authenticate your account, process and deliver orders, provide order updates, manage returns or refunds, maintain your wishlist and wallet, prevent misuse, respond to support requests and improve the shopping experience.
The website may use cookies or similar browser storage required for sessions, cart functionality, preferences and security. Browser and device information may also be used for troubleshooting and service improvement.
Information may be shared with courier partners, payment providers, hosting or technology providers, and other service partners only when reasonably required to provide the requested service or comply with law.
You may update supported account information from your account pages. For privacy-related questions or requests, please contact Saaheli through the Contact Us page.
Your trust is precious
We are committed to keeping your information safe and secure.
